Pharmacy Voice Patient Safety Group

The work of Pharmacy Voice’s Patient Safety Group for community pharmacy MSOs will build upon our Sign up to Safety commitment to keep pharmacy staff informed, ensuring they remain up to date on topics and developments that could impact on patient safety.

To view the Group’s membership and contact details, please click here.

The primary aim of the Group is to influence the patient safety culture across community pharmacy.

Key priorities are:

  • Understanding the culture that underpins safe practice and in particular the human factors impacting the dispensing process;
  • Leaning from other industries with expertise in managing safety and risk e.g. the aviation industry;
  • Undertaking a proactive programme of research and audit building on Pharmacy Voice’s previous work;
  • Collaborating with other healthcare providers and in particular secondary care MSO contacts;
  • Understanding the impact of dispensary organisation and changes in practice on patient safety; and, developing patient safety best practice

Each MSO is a member of the National Medication Safety Network, and acts as the main point of contact for their organisation with NHS England and the Medicines & Healthcare products Regulatory Agency (MHRA) on medication safety matters. All community pharmacies with over 50 branches must appoint their own MSO, typically the Superintendent Pharmacist or a member of their team. At request of NHS England, Pharmacy Voice founding member, the National Pharmacy Association, is acting as the MSO to the independent sector for pharmacies with fewer than 50 branches.

Working with other organisations
The Patient Safety Group has collaborated with a number of other organisations in its work to influence the patient safety culture across the community pharmacy sector. These include:

  • Joint work with UK Medicines Information (UKMi) to develop their risk assessment tool for assessing the safety characteristics of medicines in community pharmacies
  • Collaboration with colleagues at Manchester University to further develop the Manchester Patient Safety Framework tool for community pharmacies
  • Patient Safety Group Chair, Janice Perkins, has been appointed to the James Lind Alliance Primary Care Patient Safety Priority Setting Partnership (PSP) Steering Group. This Patient Safety PSP brings together patients, carers and healthcare professionals to jointly identify and prioritise uncertainties in patient safety which could be answered by research.  Find out more here.  The Group has recently launched a simple questionnaire to gather views from people who use or work for primary care services (including pharmacies).  To complete this short survey, please click here.